Terms & Conditions
Last updated: 10 October 2026
1. Orders and Payment
1.1All orders are subject to product availability and confirmation by Fynbongs.
1.2Payment must be received within two (2) calendar days of the order being placed. Orders that remain unpaid after this period will be cancelled and considered void without further notice.
1.3Orders are confirmed once full payment has cleared. Products will not be dispatched before payment is received, unless otherwise agreed in writing.
1.4All prices are listed in South African Rand (ZAR), unless stated otherwise. Delivery fees and any additional charges will be communicated before payment is finalised.
2. Handmade Products and Variations
2.1Fynbongs products are handmade ceramic pieces. Minor variations in colour, glaze, texture, dimensions and decorative details are natural characteristics of the production process.
2.2Product photographs are intended to represent the items offered. Slight differences caused by lighting, photography and handmade production should be expected.
2.3Customers are encouraged to review product descriptions and photographs carefully before placing an order.
3. Shipping and Delivery
3.1Orders will be dispatched once payment has cleared and the product is ready for shipment.
3.2Delivery times are estimates and may vary due to courier schedules, public holidays, weather or other circumstances beyond Fynbongs' control.
3.3Customers are responsible for providing accurate delivery details. Fynbongs cannot be held responsible for delivery issues resulting from incorrect information supplied by the customer.
3.4Customers should inspect their parcels upon receipt and retain the packaging until the contents have been checked.
3.5Responsibility for damage or loss during transit will be handled in accordance with the circumstances of the delivery and the applicable consumer protections.
4. Broken or Damaged Items
4.1Any item received broken or damaged must be reported to Fynbongs within 48 hours of receipt. Reports must be submitted through the official contact channel provided on the website or order confirmation.
4.2To initiate a claim, customers must provide:
- The order number and proof of purchase.
- Clear, unedited photographs showing the damaged bong and the extent of the damage.
- Photographs of all broken pieces, where applicable.
- Photographs of the packaging and any visible damage to the parcel.
- A brief description of the damage.
4.3Photographic evidence must be clear enough for Fynbongs to assess the claim. Additional photographs, a video or other reasonable evidence may be requested where necessary to verify the damage.
4.4In certain circumstances, Fynbongs may request that the broken bong or its remaining pieces be returned for physical inspection. This will be communicated to the customer when necessary, together with instructions for arranging the return. A physical return will not be required for every damage claim.
4.5Where a return is requested, customers must retain all remaining pieces and package them securely to prevent further damage or injury during transport. Broken ceramic should be handled with care.
4.6Once the evidence has been reviewed and any requested inspection has been completed, Fynbongs will determine the appropriate resolution. Where a claim is accepted, a refund or replacement will be arranged as appropriate.
4.7Return shipping arrangements and costs for accepted claims will be communicated by Fynbongs before the item is sent back.
4.8Customers should retain all packaging and broken pieces until their claim has been resolved.
5. Returns, Refunds and Replacements
5.1Fynbongs does not accept returns or offer refunds for change of mind. Customers should carefully consider their purchase and review the product description and photographs before placing an order.
5.2Refunds or replacements may be considered where an item arrives damaged, is defective, is incorrect or does not match its description.
5.3All claims must be submitted through the official Fynbongs contact channel, with the relevant order details and supporting evidence.
5.4Approved refunds will ordinarily be processed through the original payment method where reasonably possible. Processing times may depend on the payment provider or financial institution.
6. Cancellations and Order Changes
6.1Customers wishing to cancel or amend an order should contact Fynbongs as soon as possible.
6.2Changes may not be possible once production, customisation or dispatch has begun.
6.3Fynbongs reserves the right to cancel an order if payment is not received within the specified period, a product becomes unavailable or a material listing or pricing error occurs. Any payment received for an order cancelled by Fynbongs will be refunded where applicable.
6.4Custom orders and commissions may be subject to separately agreed specifications, production timelines and approval processes.
7. Product Use and Safety
7.1Customers are responsible for using and caring for products appropriately and following any care instructions supplied.
7.2Ceramic products may break if dropped, struck or exposed to unsuitable temperature changes. Broken ceramic can have sharp edges and should be handled with care.
7.3Products that are cracked, broken or otherwise unsafe must not be used.
7.4Customers are responsible for ensuring that the purchase and use of products comply with the rules applicable to their location.
8. Intellectual Property
8.1Fynbongs' original designs, artwork, photographs, branding, logos and written content remain the property of their respective rights holders unless otherwise agreed in writing.
8.2Original creative content may not be reproduced, distributed or commercially used without prior written permission from the relevant rights holder.
8.3Purchasing a physical product does not transfer ownership of the intellectual property associated with its design.
9. Privacy
9.1Fynbongs collects personal information as necessary to process orders, receive payments, arrange deliveries and communicate with customers.
9.2Customer information will not be sold to third parties. It may be shared with service providers, such as couriers and payment processors, where necessary to fulfil orders or meet other legitimate obligations.
9.3Personal information will be handled in accordance with applicable data protection requirements, including the Protection of Personal Information Act (POPIA).
10. Unforeseen Circumstances
10.1Fynbongs will make reasonable efforts to fulfil orders and communicate significant delays.
10.2Events beyond reasonable control, including natural disasters, fires, civil unrest, strikes and major service interruptions, may affect production or delivery. Fynbongs will communicate relevant delays and work towards an appropriate resolution.
11. General and Legal Terms
11.1These Terms and Conditions are governed by the laws of the Republic of South Africa.
11.2Fynbongs may update these Terms and Conditions to reflect changes to its operations or requirements. The version applicable to an order will generally be the version in force when the order was placed.
11.3These Terms and Conditions are intended to be applied fairly and consistently. Nothing in them removes any consumer right or remedy that cannot lawfully be excluded under South African law, including applicable provisions of the Consumer Protection Act and other relevant legislation.
11.4Where a provision cannot be applied as written, it will be interpreted or adjusted to the extent necessary, without affecting the remaining provisions where possible.
11.5Customers are encouraged to contact Fynbongs directly to resolve any concerns in good faith. If a dispute cannot be resolved, the available dispute-resolution options under South African law remain open to both parties.
12. Contact
For enquiries about orders, delivery, damaged items, refunds or these Terms and Conditions, contact Fynbongs at orders@fynbongs.co.za, or use the contact details supplied in your order confirmation.
By placing an order with Fynbongs, customers acknowledge and accept these Terms and Conditions, subject to their applicable consumer rights.